TERMS AND CONDITIONS
Terms and Conditions
Please read these Terms and Conditions carefully before using our website and purchasing our handmade ceramic products. By accessing or using our site, you agree to be bound by these terms.
1. Product Information
- Handmade Nature: All our products are handmade, which means there may be slight variations in color, size, and design from the images displayed on our website.
- Customization: Custom orders are non-refundable once production has begun.
2. Orders and Payments
- Order Confirmation: You will receive an email confirmation once your order is placed. Please review the details carefully and contact us immediately if any changes are needed.
- Payment: All payments must be made at the time of purchase. We accept major credit cards and other payment methods as displayed on our site.
3. Shipping and Delivery
- Local Pickup: Free local pickup is available in Tel Aviv. You will be notified when your order is ready for pickup.
- Domestic Delivery: We offer delivery within Israel for a flat rate of $14 USD. Delivery times range from 1-7 business days, depending on your location.
- International Delivery: International shipping is handled by FedEx, with costs calculated at checkout based on location and weight. Delivery times vary.
4. Returns and Exchanges
- Damaged Items: If your item arrives damaged, please contact us within 48 hours of receiving the product with photos of the damage. We will arrange for a replacement or refund.
- Returns: If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund, excluding shipping costs. Items must be returned in their original condition and packaging.
- Exchanges: Exchanges are subject to product availability. Please contact us to arrange an exchange.
5. Warranty and Liability
- Product Care: Our ceramics are durable but should be handled with care. Please follow our care instructions provided with each product.
- Liability: ZHENYA Ceramics is not liable for any damages resulting from misuse, improper care, or natural wear and tear of the products.
6. Privacy Policy
- Data Protection: We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
7. Amendments
- Changes to Terms: We reserve the right to update or modify these terms at any time. Any changes will be posted on this page, and your continued use of our site constitutes acceptance of the revised terms.
8. Contact Us
- Support: For any questions or concerns, please contact us at ZHENYACERAMICS EMAIL. We are here to assist you.
Thank you for choosing us. We hope you enjoy your handmade ceramics!